Return & Refund Policy

Last updated: July 27, 2026

At SELVO, your satisfaction is our priority. We want you to shop with confidence, which is why every SleepyKoala™ order is backed by our 14-Day Money-Back Guarantee.

14-Day Money-Back Guarantee

You may request a return within 14 days of receiving your order.

If you're not completely satisfied with your purchase, simply contact our support team and we'll guide you through the return process.

Return Conditions

To be eligible for a refund:

• The return request must be submitted within 14 days of delivery.

• The product must be returned in good condition.

• All original accessories and packaging should be included whenever possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We'll work quickly to resolve the issue and make it right.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Need Help?

If you have any questions about returns or refunds, we're always happy to help.

Email: selvoisrael@gmail.com

We strive to respond to all inquiries within 1–2 business days.